Ellysage x Updates

Been neglecting this space because I have been working on a new blog layout. But, I want to share some of my favourite online shopping experience.
ELLYSAGE has top-notch customer service apart from their pocket friendly apparel. They have helped me TWICE, of which the most recent encounter made me want to give them 10 upon 5 stars. I placed an order in early JAN, was expecting my package as usual, and ellyage stuff has always reached me safely despite me using Normal Mail. But Singpost decided to 'eat' my package this time round, and I'm already sick of Singpost customer service, they should just get fined more heavily. Maybe a few millions would do more justice for everyone.
So, till today, no package arrived, but I gave Ellysage a heads up after waiting for a week. I kindly requested them to check their posting records etc, just in case package gets mixed up with self-collection ones since after packaged, all orders look the same in the same kind of polymailer. They did the check, and told me to wait for another week while they also keep a look out for any return mails on their side.
Then, on last Wednesday night, I was just randomly blogshop-surfing online, chanced back onto ellysage's site with their LIVE customer support service with online status. 

Took the chance to explain my situation that I am in a very unfortunate situation, and time is not on my side since I'm departing for Brisbane on 8 Feb. They very kindly courier me one cardigan which I ordered, while for the other Top, I will have to wait.

& the Cardigan reached me on Saturday! Cheers, now just hope for more good things to happen.

(Click on screenshots to enlarge & view full conversation)
Unfortunately the Singpost CSO refused to give the branch contact number to ellysage so they can't check.
Previously, ellysage has helped me with an exchange of a pair of shorts. Usually, blogshops don't really accept exchanges unless the item is damaged or some sort. But, I would say, no harm asking the blogshop nicely, NOT DEMAND. I know some shoppers can be very rude as well. If you are seeking for help, you just got to be courteous, because you are on a losing end. 
Back to updates... If you follow me on Dayre, you would already guess how the new blog layout would be on Mobile Viewing. New blog layout will be launched here, live on 1st Feb 2015. Timing wise, I'm still deciding 2/6/8PM. Keep your eyes peeled to this space as it transforms.
xoxo,
Miko